We understand that your service priorities or requirements may change slightly each year, as we have agreed, as part of the ALS agreement, what can be provided as part of the resources available this year. The financial transformation manager must approve the requirement for significant work, taking into account the necessary resources, their costs and their impact on the provision of other services within the ALA. The purpose of this site is to outline the Service Level Agreement (SLA) between the finance systems team and its clientele within Imperial College. The supply of SLA-KPIs is based on interdependencies between Finance Systems and its customers. The client`s responsibility for this ALS is shown below. To provide a complete service, it is necessary for our customers: Finance Systems will provide our customers with a comprehensive service including: using data analytics techniques to generate valuable business opportunities and identify ways to modify work methods, processes and procedures to ensure continuous improvement in financial efficiency and service. In this service level agreement, the following definitions apply: ALS and associated KPIs are reviewed and updated annually as part of the customer relationship process. All reviews of ALS and/or KPIs must be based on: Calls that do not receive a response and then leave a voicemail message will return their call The main channel for our customers to contact Finance Systems will be via email. The box on the right contains details about it. It is accepted that some teams in the funding system are not standard indicators, primarily team participation in projects. For all project-related work, the delivery period is agreed in advance with the project manager.
Any changes made by the project manager or the Finance Systems team are agreed in advance and by communication with or by the financing systems management systems manager. provide priority oversight of the Ministry of Finance`s general internal control framework. In order to ensure the management, monitoring and management of relevant control data throughout the financial sector, and that all proposed changes to this framework are properly verified, approved and monitored. Manage UAT activities and perform selected functional tests. Finance Systems Service is open Monday to Friday from 0900 to 1700 (excluding public holidays and college closing days).